Customer experience specialist to create 500 new jobs in the North East

A customer experience specialist has revealed plans to create up to 500 new jobs in the North East region, a news report in the local business media has been able to suggest.

Firstsource Solutions UK is expanding its workforce on the back of a spate of new client wins, including with the Financial Conduct Authority (FCA).

New recruits will work from the Firstsource site on Grange Road in the centre of town, where the company currently employs 180 staff.

Johnny Auton, site director at Firstsource in Middlesbrough, said: "After what has been a challenging period for the region, I am proud that Firstsource has committed to being a part of its regeneration by bringing work back to our local area.

"We want to give people in Middlesbrough who are passionate about delivering great customer experiences exciting opportunities to develop their careers.’"

Every firm that plans to extend their workforce should also consider implementing a solid, reliable and flexible workforce optimization system, and this is specifically where Time & Attendance – North East might be able to put its extensive experience to very good use.

Our systems are user-friendly, innovative and designed for the working environment. They also offer a wide array of features, such as support for contactless smart cards, as well as optional finger print biometrics and mobile phone SIM card support.

Moreover, the multi-user, networked, multi site Time and Attendance, Access Control, Fire Roll Call and security system includes European Working Time Directive checking and reporting and allows administrators to save up to 2000 employees, supports extensive shift management and payroll-related operations, the allocation of various pay bands, and much more.

If you want to find out more about the range of solutions provided by Time & Attendance North East, just contact our dedicated product team, they’ll be more than happy to answer all of your queries.